Consumer Complaint Detail

VOLKSWAGEN / PASSAT / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005014643 Incident Date: Mar, 04 2005
Consumer's City: NEW CARROLLTON Consumer's State: MD
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: PASSAT Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:pads
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WVWMD63B64P Date added to File: May, 23 2021
Date Complaint Received: Apr, 09 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 21 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: At the 20000 maintenance inspection there was no observation done by the dealer. at about 22k the brake problem warning light came on and then off. i took the car at the dealer and they found that the back brake pads are almost completely worn off and they need to be replaced and the brake fluid needs to be flushed. the estimated cost was more than 350$. i asked them to give me an explanation on how the brakes got worn in the 2k between the 20k and 22k since they did not tell us anything about any brakes being worn at the 20 maintenance inspection. they had no answer on this. i finally decided to replace the back brake pads because the car was shaking on braking and i felt unsafe driving it. i did not trust the dealer any more so i decided to take the car to a third party shop i trusted, and i had to pay 138$ to replace the back brake pads.*ak