Consumer Complaint Detail

FORD / TAURUS / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005016274 Incident Date: Mar, 28 2005
Consumer's City: SEAFORD Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FALP52U2VA Date added to File: May, 23 2021
Date Complaint Received: Apr, 16 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I am the owner of a 1997 taurus. approximately one week ago, the brakes failed completely while i was exiting off a highway; the pedal went all the way down to the floor. since i was relatively close to home, i drove cautiously back to my house, after which i called a tow truck the take the car to my mechanic. a couple of hours later i received a call from the shop informing me that the entire brake line system was rusted & rotted away and that the fluid had completely leaked out. the mechanic said in his 20 years he had never seen a brake line system rust so completely in such a young car. in fact, he said, it should basically last the life of the car, never needing to be replaced. after all was said and done, the job cost almost $800. i asked to see the old lines and couldn?t believe how rusted and rotted they had become. there was no protective sheathing on the lines. i feel that i should be reimbursed for these repairs since it should have never have happened in the first place. the mechanic did mention that he had recently been seeing a lot of young ford models coming in with the same problem or rusting and failing brake line systems. also, while searching the national highway traffic safety administration website for similar defects, i found complaints lodged about the rotting of the hard tubing, causing the brake lines to burst. in these cases, the cars were 1997 taurus?. my mechanic fixed the entire line system, completely replacing any old parts with new, custom made tubes. i kept the old tubing just so i can show ford what their cars are relying on for stopping. the entire job came to almost $800.*ak