Consumer Complaint Detail

MAZDA / MPV / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005016289 Incident Date: Mar, 22 2005
Consumer's City: Consumer's State: 00
Vehicle Transmission Type: AUTO Manufacturers Name: Mazda Motor Corp.
Model Name: MPV Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Structure:body:bumpers
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JM3LW28A630 Date added to File: May, 23 2021
Date Complaint Received: Apr, 16 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 15 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: In march 2005, i noticed that the rear bumper had cracks in it approximately 6 - 8 inches in length on both sides, directly in line with the tires. the cracks were not pushed in as would be indicative of an impact but the top of them came out over the bottom of the crack. when i took it to mainline mazda in saskatoon, they told me that the cause was rocks on gravel roads pounding the inside of the bumper. they said that there was an open area on inside of bumper which allowed the rocks to get in. they said that some vehicles they had put a piece of foam inside to protect the bumper. they would not fix under warranty as they said when you get rock chips on your windshield, that's not covered under warranty. my complaint is that this is a design flaw and should be covered under warranty. i told the service man that the mpv should come with a warning - van not suitable for gravel road driving. we live on a farm and can not get away from driving on gravel. *ak