| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005017280 | Incident Date: Apr, 28 2005 |
| Consumer's City: ALEXANDRIA | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Nissan North America, Inc. |
| Model Name: XTERRA | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:power window devices and controls |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 5N1ED28Y32C | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 29 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 03 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Power window regulator and motor failure. took my 2002 nissan xterra in for its 45,000 mile standard service. 2 weeks earlier i noticed that the passenger side rear power window motor stopped working. so i asked the technician to look at the issue. technician called me later in day to say that the motor died, and needed to be replaced. also, warranty expired. this surprised me because being the only driver of the car, without kids, i only put the rear windows down a handful of times since owning the vehicle. it seemed very premature for this part to fail. i told the technician this, and he said that there was a service bulletin on the car's window regulator, but not the motor...so he would be willing to cover labor if i purchased the part for $260.00. i agreed that he should order the part. later that night, i went on the internet to research the issue, and found that thousands of consumers with 2001 and 2002 xterras had similar issues with their power window motors failing at 12-45,000 miles. i suspected that the regulator defect was causing the motors to work harder than they should and burn out prematurely. i asked the nissan dealership to replace free of charge the regulator/motor unit since the known regulator defect caused the motor failure. they told me that the motor had nothing to do with the regulator, and refused to honor this request. i and thousands of other people were being unfairly treated. what was worse was that i found on line that the regulator/motor part was sold as 1 unit and for $66.00 with a lifetime warranty whereas the replacement until nissan was selling me cost $260.00 with only a 12 month limited warranty. *ak |
