Consumer Complaint Detail

FORD / WINDSTAR / 2002

Recalls
0 Injured
Investigations
1 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005017297 Incident Date: Feb, 09 2005
Consumer's City: UPLAND Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 2002
Vehicle Involved in a Crash: Yes Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMZA52482B Date added to File: May, 23 2021
Date Complaint Received: Apr, 29 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jul, 14 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Transmission in our 2002 ford windstar mini van made abnormal noises for about 2 months. vehicle was taken to dealership of purchase for inspection, and they attributed the problem to tire and wheel alignment. all four tires were replaced with alignment. also, transmission noise persisted,and vehicle was returned to dealership. again nothing wa s found wrong on inspection with instructions to return later for more complete examination. on february 10, 2005 transmission malfunctioned accelerating the engine to 3200 rpms with a speed of 70 mph. vehicle suddenly lost control and veered to the left into a left turn lane, resulting in a collision with an illegally parked truck and trailer. subsequent investigations revealed the driver was unable to stop the vehicle by braking. the driver, my son , was trapped in the windstar mini van due to a complete collapse of the front frame. after a difficult extraction by the city fire department my son was pronounced dead at the scene of the accident.*ak