Consumer Complaint Detail

FORD / EXPLORER / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 005019627 Incident Date: Apr, 20 2005
Consumer's City: WATERBURY Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control:cruise control
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 1FMZU34E9WU Date added to File: May, 23 2021
Date Complaint Received: May, 10 2005 Complaint Type: EVOQ
Incident Reported To Police: Yes Purchase Date: Aug, 11 2001
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: 1998 ford explorer, one afternoon while at work her vehicle caught on fire. the vehicle was turned off and had sitting for hours. there were lots and lots of smoke. the fire dept. put out the fire and the engine and spread to the dash area. the vehicle was totaled out. the recall letters had not gone out yet, and the day after the fire, the recall was extended to her vehicle year. the dealer told the consumer that is was obvious that the started from the cruise control mechanism. have been in touch with the local dealership and the ford manufacturer and ford keeps putting her off. because they keep saying that they will call her back in two days, so far it's been 3 weeks and no call from ford. the were no sign of any problems before this incident. *nm