Consumer Complaint Detail

SATURN / ION / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005019655 Incident Date: Dec, 31 2004
Consumer's City: WEST HARTFORD Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: ION Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Steering:electric power assist system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8AJ52F24Z Date added to File: May, 23 2021
Date Complaint Received: May, 10 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 28 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Steering failure during static and very slow turning exercises. this is a consistent problem with the vehicle. we teach new drivers and re-train elderly drivers and this is a major issue for a training vehicle. the dealer has confirmed the problem. he performed the power steering diagnostic system check with the following results. "since most occurrences of the dtc are caused by frequent static steering, such as parking maneuvers and high ambient temperatures, review the eps system with the customer toi determine the conditionsl under which the dtc set". the system reset which does not help. increasing the speed of the vehicle does that. the dealer has no cure. i think a manufacturer has a responsibility to provide a vehicle that can safely be operated upon a road way regardless of static steering or slow steering.