Consumer Complaint Detail

MERCURY / COUGAR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005019899 Incident Date: Apr, 21 2005
Consumer's City: COLUMBIA Consumer's State: SC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: May, 12 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 19 1998
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 1999 mercury cougar. i have maintained the vehicle per the service manual through the local mercury dealership. sometime during early april 2005, i noticed that the car hesitated and jerked violently after about fifteen minutes of normal driving. we were able to drive the car in for service. the dealer "diagnosed" the problem and replaced a part. the car continued to malfunction the very next day. i returned to the dealership and was told that the problem was with transmission. i have had the transmission replaced by a local ford dealership. i am not sure whether the old transmission is available.