Consumer Complaint Detail

SATURN / ION / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005020487 Incident Date: May, 12 2005
Consumer's City: POMARIA Consumer's State: SC
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: ION Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8AL52FX4Z Date added to File: May, 23 2021
Date Complaint Received: May, 17 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 22 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: During braking, when gears should be downshifting, my automatic saturn ion 3 rpms would seem to be racing upwards by several 1000's. i complained on 2 prior occassions to dealer who could not "duplicate the problem". on 05/13/05 i was backing out of my garage, car seemed to lurch backwards. when i put it in drive it the rpms raced above 3000. it lurched me out of my driveway and into the road. put in reverse and was able to stop and park. turned ignition off and restarted. in park car was idling at 3500 rpms. restarted several times with same result. called roadside assistance b/c car is still under warranty. tow guy had to brake entire time he was loading car onto steep incline of truck bed b/c he said car was quickly moving forward and up on it's own. waited w/ service people at saturn to make sure they could "duplicate the problem". they did. replaced the throttle position sensor. complained harshly b/c this was 3rd time in. car had to be towed in march b/c it wouldn't start in the a.m. tow guy couldn't start either. of course saturn could not duplicate that problem either and stated that it was probably the cold weather. don't live in alaska... march in south carolina does not warrant a 1 yr old, garage kept car not starting. dealership stated they could not duplicate problem of not starting or of rpms and they did nothing. saturn made efforts, after the may incident, to compensate. will update when all details are worked out.