Consumer Complaint Detail

FORD / TAURUS / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005021167 Incident Date: May, 19 2005
Consumer's City: MANCHESTER Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield wiper/washer:motor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP53S7XA Date added to File: May, 23 2021
Date Complaint Received: May, 21 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 11 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: car: 1999 ford taurus se sedan a problem has started occuring with my front windshield wipers since oct 2004. the wipers are malfunctioning, whereby they come on intermittently even when the wiper-switch is in the off position. i took my car to my dealer ( dillon ford, 30 tolland turnpike, manchester,ct ) to have this problem examined and fixed. the dealership charged me $75.00 to examine the problem. the technicians reported that they were nto able to reproduce the problem and felt the cause of the problem might be a failed gem module. i ordered a new gem module through the dealership and had my gem module replaced. this cost me about $400.00. the replacement did not fix my problem at all. i still have in my possession my old gem module; the car has the new gem module. i took the car agian to the dealership on 05/20/2005 to have the problem fixed, however the technicians again reported that they were not able to reproduce the problem. meanwhile i still have the problem with the malfunctioning wipers, and i feel this is not only a huge irritant, but also a safety hazard.