Consumer Complaint Detail

FORD / EXPLORER / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005022026 Incident Date: May, 08 2005
Consumer's City: HIALEAH Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU34E1WU Date added to File: May, 23 2021
Date Complaint Received: May, 30 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 09 2000
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: It started with a minor rattle in the engine towards the front of the engine. the rattle got louder and louder and louder until it was decided not to move the vehicle any longer. took vehicle to a certified mechanic, turns out, the timing chain assembly broke throwing pieces all over the place causing the chain to malfunction that lead to damage to the engine. engine block had to be replaced at a cost of around $3000. ford has a service bulletin out on this same problem, however i bought the vehicle in nov 2000 and i never received any service bulletin from ford informing me of this problem. i tried taking the vehicle to the local dealer and was told they won't repair it under the ford safety bulletin because it was only for 7 yrs or 100,000. the vehicles 7 years expired in april 2005. i tried emailing or contacting ford directly and got no response.