| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005023301 | Incident Date: Jun, 02 2005 |
| Consumer's City: MEDIA | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: SABLE | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:rear:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1MEFM55SXYA | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 06 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 11 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: (1) i own a mercury sable, 4 dr. sedan [xxx] with approximately 35,550 miles on it. last week, 06/03/05) with no obvious causation (i.e. did not run over a huge pothole or rock/curb), i began to hear a rubbing noise from the rear wheel - it sounded a bit like a brake shoe dragging or a tree branch stuck in the well rubbing the tire. on immediate roadside inspection, i could not see any obvious problem. (2) later when i removed the wheel i determined that the rear coil spring had broken or slipped down over the lower retaining cup and a sharp end of the coil was protruding out from under the retaining cup and it was cutting a neat groove in the sidewall of my tire. the tire had not yet lost pressure but would have in a very few miles with potentially disastrous consequences. (3) i contacted the customer service line for ford motor co. on 06/06/05 and 06/07/05 and spoke to a representative and a supervisor and they required that i have the car inspected by a dealership which i did. after having the dealership verify the problem (fractured right rear coil spring) they refused to offer me any assistance in the repairs and would say only that the recall (2000 mercury sable gs nhtsa recall id number: 04v332000 recall date: jul 15, 2004 component: suspension:front:springs:coil springs) covered only the front springs and that the vehicle is unsafe to operate without repairs. i am taking the vehicle to my local technician for replacement of both springs with non-ford motor company, after market parts. i will have them retain the old parts and will be pleased to make these available to you for inspection. updated 07/27/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
