Consumer Complaint Detail

MERCURY / SABLE / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005023318 Incident Date: Jun, 03 2005
Consumer's City: RANDOLPH Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM55S3YA Date added to File: May, 23 2021
Date Complaint Received: Jun, 06 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 14 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I took by vehicle to a tire retailer to have all four tires replaced. when the mechanic removed the wheels he found the left rear coil spring had fractured in the first active coil above the lower spring seat. the fractured end of the coil spring remained captured in the lower coil spring seat so that there is no contact (yet) between the tire and the fractured coil spring. the nature of the fracture is such that corrosion is deemed the source of failure. the service center manager referred me to by local vehicle dealership. in fact, the service manager told me mine was the "third coil spring failure in the past month" that he'd seen on 2000 ford taurus/mercury sables, one of them from his own fleet! i understand there is an existing recall campaign, manufacturer recall number 04v332000 , describing defective front coil springs for this vehicle. the failure mode described in the recall and in nhtsa investigation pe 04-044 is the same mode of failure described in this complaint for the rear coil springs. to the best of my knowledge though, there has not yet been any recall issued to address the defective rear coil spings of this vehicle. as i write this i am attempting to arrange a service appointment with my lincoln-mercury dealer to have the all the car's coil springs replaced, hopefully under warranty. at the very least i recommend nhtsa re-open investigation pe 04-044 and examine rear coil spring failure for the same vehicles (1999-2000 ford taurus/mercury sable). consequences for rear coil spring failure are the same as for front coil spring failure, described in recall 04v332000: "tire may rupture resulting in a rapid air loss, which could result in a crash." don't hesitate to contact me should you need additional information.