Consumer Complaint Detail

FORD / FORD / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 005023382 Incident Date: Apr, 07 2005
Consumer's City: GLADSTONE Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: FORD Model Year: 2002
Vehicle Involved in a Crash: Yes Component's Description: Fuel system, gasoline
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 1FMZU72K02U Date added to File: May, 23 2021
Date Complaint Received: Jun, 07 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Sep, 11 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: In mid april 2005, as i was driving my 2002 ford explorer home (had@32,000 miles), the car just died within 2 seconds. no warning at all. i lost all power, the steering wheel tightened and that was it. ford towed the car (as it was still under warranty) and said that the fuel pump went and that car should not have even started for me. thank god my 3 young children were not in the car with me and that i wasn"t hit from behind. after they "fixed " the car and after we paid $600 for a 30,000 mile maintenance, 6 weeks later the same thing happpens to my husband. he'd just driving along, the car loses power within seconds and completely dies without any warning or even any time to pull over to the side of the road!!! (the car now has 33,500 miles). it is currentl still at the dealership being "fixed". ee feel like we've escaped serious accidents twice now, as we could have so easily been hit from behind both times. needless to say, we will never purchase another ford again.