Consumer Complaint Detail

LEXUS / LS / 2005

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005023490 Incident Date: Jun, 07 2005
Consumer's City: SEWELL Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: LS Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Power train
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: JTJBT20X750 Date added to File: May, 23 2021
Date Complaint Received: Jun, 07 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 11 2005
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 2005 lexus gx470 with 10,000 miles. we have experienced the toyota/lexus "bump/stop" whiplash simulation on a daily basis. lexus/toyota had been replacing drive shafts on many vehicles which "jump forward" for no reason. lexus is now saying that this dangerous condition is a "normal design function" of the vehicle. i spoke with tom norton, one of the owners of lexus of cherry hill, nj today. he told me that his gx470 does the same thing that my $50,000 vehicle does. mr. norton did agree that lexus had replaced multiple driveshafts in the past & that this condition is absolutely not normal. however, he, & i'm now using my own words, must hold the company line, & tell customers what they're being instructed from lexus headquarters. as a police supervisor, i drive for a living. i've never experienced a vehicle "jumping forward" as i have on my lexus gx470. should this problem not be corrected, i will sue under lemon law. i will write my legislators. i will write editorials to every newspaper in the region. i will picket dealerships on my days off. should nhtsa and/or lexus/toyota neglect immediate attention to this matter, i will share my experience with investigative reporters. why should my 4 year old have to sit in a vehicle that is unsafe? why should my wife have to cry in a service department because her pleas for assistance go completely unanswered? why should a cocky service manager call my cell phone to explain to me that i don't know what i'm talking about? toyota now contemplates buying the failing gm as toyota fears possible american consumer & governmental backlash. if you have to recall vehicles, so be it. as 60 minutes' andy rooney would say, "...it doesn't take a rocket scientist to know there's a problem here..." ladies & gentlemen, there's a problem here. we've paid top dollar for what are billed as superior vehicles. live up to your reputation & fix the problem.