Consumer Complaint Detail

CADILLAC / STS / 2004

Recalls
2 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005024614 Incident Date: Jun, 13 2005
Consumer's City: LADERA RANCH Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: STS Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:manifold/header/muffler/tail pipe
Vehicle Involved in a Fire: No Persons Injured: 2
Vehicle's VIN#: 1GYDE63A640 Date added to File: May, 23 2021
Date Complaint Received: Jun, 15 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 30 2005
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was standing at the back of the vehicle (cadillac srx) and i leaned against the back bumper with my leg, and burned my leg on the tailpipe. i was standing "flush" with the bumper, and it burned my leg because it sticks out too far (about 1/2 inch too far) from the bumper. this is the second burn that my family has experienced; one month ago my 7 year old son burned his leg on the tailpipe as well. his burn was much worse - it blistered and bled and scabbed over. he was climbing into the back of the vehicle to retrieve an item from the trunk. i believe that cadillac needs to fix the tailpipes on the car by either shortening them by 3/4" or 1 inch, or by extending the bumper somehow. this is a design error, and a safety issue! i want cadillac to take care of this before one of my younger kids, or someone else is burned. cadillac has told me there is nothing that they can do, and i do not find this acceptable!