Consumer Complaint Detail

LINCOLN / TOWN CAR / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005024861 Incident Date: Jun, 04 2005
Consumer's City: COLUMBUS Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TOWN CAR Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Steering:electric power assist system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1LNHM81W01Y Date added to File: May, 23 2021
Date Complaint Received: Jun, 16 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 25 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was proceeding south on interstate 71 halfway between cleveland and columbus, at 55 mph. the road was dry. all of a sudden, the car started drifting towards the right. when i turned the wheel towards the left, there was no immediate response. when the car responded, it started drifting towards the left. i had no steering control of my car for about 10 seconds. fortunately, i was able to straighten the wheels, and regain control. i had my mechanic inspect my car, and he determined that the power steering pump and its associated electronic control switch had to be replaced, as their malfunction caused my loss of steering control. i've since had those parts replaced. i no longer have the old parts.