Consumer Complaint Detail

CHEVROLET / SUBURBAN / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005025398 Incident Date: Jun, 19 2005
Consumer's City: MIDLOTHIAN Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SUBURBAN Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Visibility:glass, side/rear
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3GNEC16Z43G Date added to File: May, 23 2021
Date Complaint Received: Jun, 20 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 25 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The back liftgate window on my 2003 chevrolet suburban unexpectedly exploded while the car was sitting in my driveway. the car had been parked for a couple hours and was sitting in the shade on a nice warm but not hot day. i was about 40 feet away when it happened and hear the loud noise. nobody was near the car and no known object hit the glass to cause it to break. glass pieces were thrown ~10 feet from the car and some glass was also inside the car. the frame of the window was still latched but was bent outward. the hydraulic lifts were extended. the car was still under its warranty period but the dealer would not accept it as a warranty claim because he couldn't verify that something didn't hit the window. i suspect there may be a design flaw or installation flaw that placed too much stress on the window. a new window was ordered and installed at the dealer.