Consumer Complaint Detail

TOYOTA / PRIUS / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005026396 Incident Date: Jun, 15 2005
Consumer's City: SOUTHLAKE Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: PRIUS Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTDKB22U940 Date added to File: May, 23 2021
Date Complaint Received: Jun, 27 2005 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Apr, 09 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: a. how long and at what speed was the consumer driving before the vehicle lost power? 4 minutes, 50 mph. b. has the consumer accelerated, decelerated or drove at a steady pace when the vehicle lost power? steady pace. c. after the vehicle lost power was the driver able to continue driving the vehicle? if so, how long and at what speed. it stalled out. d. did any warning lights appear before and/or after the incident occurred? if so, describe the lights that were lit. as it happened a hazard icon and an engine check light came on. e. did the vehicle eventually stall and come to a stop? how long did this occur after the warning lights were lit? yes, 30 seconds. f. was the driver able to restart the vehicle right after it stalled? if so, how long did it took, 3-4 times or 2-3 minutes)? took a couple of times, but it started within a minutes. g. was driver able to restart the vehicle after letting it sit awhile? yes. h. was the vehicle towed? no. i. what was wrong with the vehicle? it required an update of a computer program. j did the dealer reprogram the electronic control unit (ecu) or any software? yes. k. vehicle had special service campaigns 40a or 40d performed prior to the incident? when consumer called toyota she was told vehicle was up to date on all services . l. had vehicle any problems since the repair? no. consumer had a problem six months ago where it stalled. . *ak