Consumer Complaint Detail
PLYMOUTH / GRAND VOYAGER / 1998
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005026969 | Incident Date: Jun, 30 2005 |
| Consumer's City: DUBLIN | Consumer's State: OH |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND VOYAGER | Model Year: 1998 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2P4GP4434WR | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 30 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 31 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The serpentine belt comes off this vehicle, leading to a sudden loss of power steering. so far, this has happened while on the entrance ramp to a freeway, while driing in light city traffic, and while idling at a bank (prior to taking a highway trip which had to be cancelled). in all cases the driver was female and had great difficulty controlling the vehicle. in all cases this was during wet weather. after the second case, we had the deale install a guide plate that is supposed to keep the belt on, but it came off anyway. we have now learned that there appears to be a defect in the mounting bracket for the power steering pump, leading this part to bend under normal wear and tear such that the serpentine belt will jump off in wet weather. in our vehicle, there was another with the exact same problem in at the same time, and the replacement part was on backorder with 18 customers waiting. this clearly seems to be a design flaw as this vehicle is becoming notorious for this problem among mechanics, with several discussion theads to be found on the internet. it is only a matter of time before someone loses power steering at a critical time, thereby losing cotrol of the vehicle and leading to a fatal accident. indeed, i would be surprsied if this hasn't already ahppened. a recall must be issued for this problem. |