Consumer Complaint Detail

CHEVROLET / EXPRESS / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005027370 Incident Date: Jun, 30 2005
Consumer's City: ALBUQUERQUE Consumer's State: NM
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: EXPRESS Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:fuel pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GCGG25U941 Date added to File: May, 23 2021
Date Complaint Received: Jul, 05 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 11 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Three times our vehicle engine has abruptly stopped running in crowded interstate traffic, endangering the lives of us and occupants of adjacent vehicles. the first was august 7, 2004 on interstate 40 near kingman az. our first thought was that we ran out of gas, but the gauge registered !/4 full and when we added gas it took only 22.8 gallons (31 gallon tank). the second was may 23, 2005 on interstate 25 passing through colorado springs co. the gas tank was 3/4 full. fortunately, we were able to coast into the right lane and off to the right shoulder without causing an accident. we were towed to team chevrolet service department (719-380-6020) in colorado springs who found "lean code", suspected fuel pump problem, but vehicle seemed ok in 2 road test drives. on return home to albuquerque, galles chevrolet service department (505-766-6800) found codes p0174, p0171 and p0300. they replaced fuel pump module (part number 89060662, *module 3.107) at mileage 8,826 (june 9-16, 2005). the third time was on july 1, 2005 on interstate 40 approaching williams az in the middle of heavy truck traffic traveling at interstate speed limit (75 mph). we were in the left lane adjacent to guardrail with no left highway shoulder and we narrowly escaped causing a multi-vehicle crash. this time we were towed to tyrrell-marxen chevrolet service department (928-774-5268) in flagstaff az. they found "codes p0171 and p0174 traced to faulty fuel module". they replaced fuel module (part number 88965421 module ki 3.107) at mileage 10875 (july 2, 2005). we like our roadtrek 170 popular (class b conversion van), but after these three (3) serious automotive system failures (plus wiper motor failure) we have serious concerns about safety of us & others when these things occur unexpectedly in heavy, high-speed interstate traffic.