| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005027387 | Incident Date: Jun, 14 2005 |
| Consumer's City: LEXINGTON | Consumer's State: KY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FREESTAR | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMDA52204B | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 05 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 31 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We were travelling from pigeon forge, tn to greensboro, nc through ashville, nc on i-40. when we reached the vicinity of greensboro we noticed while trying to pass a truck on a slight upgrade the transmission failed to get power to the road. the engine would eventually "catch" and we were able to make it another 8 miles to our destination. after sitting for several hours we started the car again and the same problems occured (engine revving but transmission would not catch). we managed to drive the van to bob dunn ford in greensboro where it was diagnosed as an internal transmission failure and parts had to be ordered. on the work order it stated: transmission is slipping. verified complaint. removed transmission and disassemble, found forward clutchs burnt. overhaul transmission. replace clutches, seals, filter and fluid. parts listed: 3f2z-7902-acrm converter asy 4f1z-7a100-aa control asy f5dz-7a098-aa screen asy xt-5-qm fluid transm 4f1z-7153-aa kit gasket xf2z-7b164-ca plate asy dr 4f1z-7b164-ca plate 4f1z-7b164-aa plate asy dr xf2z-75164-ca plate asy dr 4f1z-7b164-ba plate asy dr xf2z-75442-ba driven plate xf1z-7b442-ea driven plate xf1z-7b442-ba driven plate xf2z-7b442-aa driven plate all was covered under warrenty. i would like to commend both dealerships involved in the incident: bob dunn ford, greensboro, nc and jack kain ford in versailles, ky for their help in reclaiming money on transportation due to loss of family member while car was down. ford should be aware of this issue but we are also going write a written complaint directly to them to let them know our dissatisfaction with their product. |
