Consumer Complaint Detail

MERCURY / MARQUIS / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 005028219 Incident Date: May, 13 2005
Consumer's City: MERCEDES Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MARQUIS Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 2MELM74W3VX Date added to File: May, 23 2021
Date Complaint Received: Jul, 10 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jan, 31 1997
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: When applying the brakes, the brake pedal went all the way to the floor. i was able to stop the car and pull into a parking lot. i started the vehicle but was unable to take out of park. i then refered to the vehicle manual and found out that if this happens then i should check the brake lights. they were out so i checked the fuse and it was blown. i replaced it and the brakes, lights and transmission worked. i drove home (16 miles) and parked the car. about 30 minutes later the car was on fire. the fire department was called and we put out the fire but not until the 1/2 the hood was melted. i called ford/mercury and they took the information. a week later i got a letter stating that my car did not qualify for a program and therefore there was nothing they could do. i just wanted to find out if there was a problem with other cars. all i got from ford was that they could not help me.