Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005028616 | Incident Date: Dec, 31 2004 |
| Consumer's City: ROCHESTER | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:macpherson strut |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 12 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 30 2001 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We own a 1999 chrysler town and country minivan. we purchased the vehicle used in 2001. we haven't had any problems with it until 2005 and then we had to replace the water pump. the mechanic noticed that the strut towers were severely rusted. he mentioned that this is a known defect with the chrysler product. we would never have known otherwise--we didn't even know what a strut tower was until he pointed it out. if one or both of the the strut towers were to give way after hitting a pothole (or just from continued rusting) this could cause a sudden change in steering geometry, and or complete loss of steering, and or the tire well dropping onto the tire and acting like a brake, and or blowing out completely. any of these scenarios could easily contribute to a serious, even tragic accident involving one or more vehicles. imagine if we were driving on the highway at speeds of 55-65 miles per hour and the the strut were to give way. the chrysler dealer, district manager and chrysler customer service rep all refused to help us in any way because we just happened to notice it outside of the warranty period. i feel that this is a huge safety issue and chrysler is being very uncooperative not to mention irresponsible by putting many peoples lives in jeopardy. |