Consumer Complaint Detail

FORD / FORD / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005029115 Incident Date: Jun, 29 2005
Consumer's City: JUNCTION CITY Consumer's State: KS
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: FORD Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3FAFP31383R Date added to File: May, 23 2021
Date Complaint Received: Jul, 16 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 19 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 2003 ford focus zx3 was taken in to the dealership for its 20,000 mile service and the technician said the front brake pads and rotors had to be replaced. i discussed the issue with the service manager and since it was a safety issue, had the work done and then contacted ford customer care. the bottom line is that i had to pay to replace obviously faulty brake rotors and ford does not care how or if its dealers honor their warranty. as a side note, there were two minor bodywork issues that the same dealership refused to fix under warranty, which we taken care of by another dealership in my area.