Consumer Complaint Detail

FORD / CONTOUR / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 005029491 Incident Date: Jul, 11 2005
Consumer's City: Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Electrical system:wiring
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 1FALP6533VK Date added to File: May, 23 2021
Date Complaint Received: Jul, 18 2005 Complaint Type: EVOQ
Incident Reported To Police: Yes Purchase Date: Feb, 28 2001
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: 01s22 ford recall. consumer had recall work done . dealer should have replaced the heater blower switch and a wire jumper harness. dealer completed work on march 15, 2002. dealer iwas mike shad ford in jacksonville, florida. last tuesday july 12, 2005 the wire jumper harness caught on fire while consumer was driving vehicle on side street, glenwood ave., at night. flames shot up from where windshield wipers were located. flame lasted a couple seconds then were gone. consumer pulled over, contacted fire department, and had vehicle towed to a dealership. dealer don jenkins ford in suquay, north carolina. consumer contacted insurance company and they said it was a defect so they would not pay. consumer found on nhtsa website that ford offered a warranty on this recall of 10 years from original date of sale or 150,000 miles. when she contacted ford they told her that warranty was only 100,000 miles and nhtsa website information was incorrect. ford will not fix vehicle for consumer. *ak