Consumer Complaint Detail

LEXUS / RX300 / 2000

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005029885 Incident Date: Jul, 10 2005
Consumer's City: BRIGHTWOOD Consumer's State: OR
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: RX300 Model Year: 2000
Vehicle Involved in a Crash: Yes Component's Description: Suspension:front:control arm:lower ball joint
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: JT6GF10U4Y0 Date added to File: May, 23 2021
Date Complaint Received: Jul, 20 2005 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jan, 02 2005
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: vehicle was purchased used from a honda dealer in texas, banxten honda. vehicle was just out of the four year warrant., however, it had power train warranty left. consumer was driving in california when he made a right hand turn and there was an explosion. vehicle pulled violently to the left and consumer was able to turn vehicle to the right with great effort to avoid a big truck. vehicle came to a stop, and consumer found that the ball joint on the front drivers side failed. consumer has photographs of this. insurance had vehicle towed to dealer in van nuys california, keyes lexus. also, manager checked on vehicles service history and found that vehicle was serviced regularly, and that the power train warranty was still in affect. vehicle has about 60,000 miles on it. manufactrurer was notified, and told consumer that dealer should not do any repair until factor inspector had a chance to do an inspection on vehicle. this happened about july 11, 2005. yesterday, july 20, 2005, manufacturer contacted consumer and said that inspection was done, and manufacturer would pay to have vehicle fixed because the component was not covered by the warranty. they were not aware of any defect with the ball joint. consumer said that he has found that ball joint had the same part number of ball joints that they had issues with the finishing procedure for. recall on a lexus gs 300 1993, recall was dated april 3, 1995, defect summary stated that spherical portions of certain lower ball joints had finished surfaces that were not smooth, causing friction with the surface of the ball joint cap. this condition could lead to separation of ball joint, increasing the potential for vehicle accident. also, says toyota has had other issues with ball joints used in pickups and suvs. also, about finishing. part number for part was l2020-146563. consumer's ineck and shoulder were injured. *ak