Consumer Complaint Detail

FORD / EXPLORER / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005030596 Incident Date: Jul, 22 2005
Consumer's City: HOOVER Consumer's State: AL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:hoses, lines/piping, and fittings
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU32E3WZ Date added to File: May, 23 2021
Date Complaint Received: Jul, 25 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 13 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Vehicle is a 1998 ford explorer equipped with a 4.0l sohc engine purchased in march of 1998. battery had died and attempted to jump start the battery (wouldn't jump, was replaced). ground cable was placed at a location that appeared to be a safe location. unknown to me at the time, it turned out to be the fuel line bracket. later that day and the next day a strong gas smell was eminating from vehicle. took to adamson ford dealership in birmingham, al and was informed that the fuel line was damaged resulting in a fuel leak which could result in fire. after getting over shock of a $889 repair estimate, i searched the internet for more information and came across a link to your website concerning a recall issued by your group (id# 98v060000). the summary of the recall described my situation perfectly. you issued the recall the exacth month and year of my purchase, march of 1998. found another internet article stating that ford motor company issued a voluntary safety recall in may, 1998 for the same subject matter as your recall. i never received any recall notification from ford motor company regarding this matter. i've pressed the issue with the dealership as to why i did not receive notification of the recall and they are claiming it is due to the "build date" of my vehicle. they claim ford's recall of may, 1998 covered explorers with a build date up to 02/01/98 and that the build date for my vehicle was 02/03/98, a difference of 2 days. was told that my vehicle did come from the same plant as those covered by the recall. i have a hard time accepting that a 2-day difference would be grounds for ford to designate that the recall in question was not applicable to my vehicle when the danger existed.