Consumer Complaint Detail
FORD / FORD TRUCK / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005032871 | Incident Date: Aug, 07 2005 |
| Consumer's City: | Consumer's State: OH |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FORD TRUCK | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Wheels |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMZU72E62U | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 07 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 11 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My 2002 ford explorer, at approx. 62,000 miles was making a loud humming noise coming from the rear wheels when you hit the gas. i took it to a goodyear service center & was told they've serviced at least 6-7 of the 2002 explorers for the same issue- some with only 30,000 miles. they told me that it was poor design on ford's part of the wheel hub assembly? it cost me over $300 to fix the driver's side rear wheel assembly- they had to replace a rotor in the process because water got in where the seal broke and rusted to the rotor and had to be cut off. they said the seal is bad on the assembly and the whole wheel assembly comes apart. they saved parts to show me & said it's a safety issue (rear wheel could come off). i'm very angry- i'm now hearing the same humming noise coming from the passenger side rear wheel. i found numerous complaints online for the same issue, yet ford has not had a recall?!? this is a safety issue, and if anything happens to my car with my daughter inside, ford will have a huge lawsuit on their hands. i have been very dissatisfied with my ford explorer. the car has also failed to start intermittently since it was new. each of the 4-5 times i have taken it to the dealer, i am told they can't recreate the issue and that ford has service guidelines and they cannot tear my car apart to figure out what the problem is. i had another electrical issue where for over a year i'd be driving down the road and the "door ajar" light would suddenly go on & the interior lights and buzzers would sound. numerous trips to the dealer, and they could never recreate. finally it got to the point where it was so bad that they finally heard what i was talking about & replaced some rear hatch lock. it seemed ok....until a week later when it happened again. it still does it intermittently, but i am so sick of taking it in for the same issue. then i think the transmission has been going as well- it sticks when you try to put the car in reverse. *nm |