| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005033096 | Incident Date: Aug, 01 2005 |
| Consumer's City: WATERFORD | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: SIENNA | Model Year: 2001 |
| Vehicle Involved in a Crash: Yes | Component's Description: Visibility:sun/moon roof assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4T3ZF13CX1U | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 08 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: Yes | Purchase Date: Jan, 27 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: When driving on highway i-87 our moonroof in our minivan started to blow off. luckily my husband was in the passenger seat and could hold the glass while i pull off. we immediately called toyota of clifton park to tell them and took it there the following morning. they gave us two options, one full replacement at a cost of approx 1,340 + tax or to have them attempt to replace the glue and we would have to let it "cure" for a few days. we didn't drive it for approx 8 days and two days after driving it, it flew off again, this time i was alone an couldn't grab it and it blew out and hit another vehicle causing property damage to that car. we told toyota originally that it had to be a manufacturing defect, you don't drive around and expect the windows to blow out of your car. they said because we were over our 50000 miles they wouldn't be responsible. now in addition to them not taking responsibility for a defective moonroof, they also gave us bad advise on fixing it. they told us only one very expensive option and then one very cheap. nothing in between was offered and after talking to our insurance adjuster, there was many other ways to fix the vehicle (only replace the glass, get one from a junk yard etc) but they didn't offer those less expensive repairs so of course we tried the glue. after metlife sent an engineer from an independent company did we find out they used an appoxy that isn't meant for fixing sunroof's or cars. *jb |
