Consumer Complaint Detail

DODGE / RAM 1500 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005033585 Incident Date: Aug, 09 2005
Consumer's City: Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 1500 Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1D7HU16N84J Date added to File: May, 23 2021
Date Complaint Received: Aug, 10 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 22 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: There was no "incident" however a dangerous situation was caught and cured before an "incident" occurred. i own a 2004 dodge ram 1500 4x4. somewhere around the 13,000 mile mark on the truck i started noticing a shudder in the steering wheel while braking at highway speeds. i finally had my 15,000 service done at 18,697 miles. during that service i had the dealer look into the shudder. it was determined the front rotors were out of round and needed to be resurfaced. this is the issue. those rotors had absolutely no reason to need servicing at all with that low amount of miles on the truck. the truck had never been used for towing or any other heavy work or braking. there is definitely a manufacturer defect indicated. also, the dealer did not replace the brake pads when they resurfaced the rotors as according to the dealer, this was dodge policy on warranty work. however, according to ase standard, it is imperative to replace pads when resurfacing a rotor or to resurface the rotor when replacing the pads. i would suggest an investigation into the number rotor resurfacing services that have been performed on this model of dodge truck with less than 30,000 miles. disc brakes and rotors should last no less than 40,000 miles. *nm