Consumer Complaint Detail

MERCURY / SABLE / 2003

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005034482 Incident Date: Jun, 10 2005
Consumer's City: EVERETT Consumer's State: MA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2003
Vehicle Involved in a Crash: Yes Component's Description: Air bags:frontal
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 1MEFM53S3XG Date added to File: May, 23 2021
Date Complaint Received: Aug, 16 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Apr, 21 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On june 11, my mother was involved in a fender bender in traffic. when she pulled out of traffic into a shopping plaza she inadvertently accelerated instead of braking. her 2003 mercury sable wagon spun around and crashed first into a huge cement lampost, then proceeded to run over two shrubs and a tree where the car finally stopped. the passenger side air bag deployed but the driver's side did not, even though the entire front end was totally demolished. although my mother was wearing a seat belt, the lack of the air bag going off resulted in my mother snapping forward resulting in a spinal cord injury to the neck and paralysis from the chest down- a c6 injury. since the car was only two years old, it doesn't make sense that the air bag didn't deploy. there must be some defect with that model and i want to make sure that no one else suffers and ends up paralyzed. the auto body shop stated that they'd seen other ford cars in total collisions that also didn't have the drivers side air bag go off. he thought it might have to do with the sensors. either way, the product isn't working. *jb