| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005034912 | Incident Date: Aug, 17 2005 |
| Consumer's City: SAN JOSE | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: SIENNA | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:manual transmission:column shift assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4T3ZF13C11U | Date added to File: May, 23 2021 |
| Date Complaint Received: Aug, 18 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On 8/18/05 morning the shifter lever behind the steering wheel was broken loose that i had no control of the gears. then i brought my van to stevens creek toyota (san jose, ca) where i bought the sienna van for repair. after the toyota technician opened up for inspection, i later went there to took some photos of the conditions, i found out that the main cause for the malfunction of the shifter was a big piece of cast iron (approx. 1/2" thick) that serves as a main frame or bracket for all other components in the assembly for support of their moving mechanism broke in half ( have photos to prove it) literally. since it appears as a "defective part" of the shifter and not a "wear & tear" condition, i 've requested toyota corp. (both local & headquartes) to replace it with free of charge. the request was declined due to warranty policy beyond 30,000 miles/ 3 year. then toyota corp. issued me a case no.:2005-0818-0778 (filed 8/18/05).i also asked service representative, auto mechanics, and toyota corp. agent that have they seen or heard anything similar like my case, nobody could confirm it is a common problem of "wear & tear" beyond warranty period. the question is how a consumer like myself get projected from the "defective part" that a driver defends heavily for maneuvering of the vehicle has no control over the gears? fortunately, the incident didn't happen while i was driving on the freeway with my wife and (3) young kids or get stuck in the middle of the railroad with running train approaching. i believe that "safety issue" shall be the first priority needed to be resolved by toyota corp. |
