Consumer Complaint Detail

FORD / MUSTANG / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005036006 Incident Date: Aug, 24 2005
Consumer's City: BOXBOROUGH Consumer's State: MA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MUSTANG Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP40443F Date added to File: May, 23 2021
Date Complaint Received: Aug, 26 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 02 2005
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Purchased a 2003 ford mustang with 22,000 miles on it in feb 2005. had a ticking/tapping sound coming out of engine bay area at 30,720 miles. took it to gervais ford in ma, tech looked at it quickly out in the lot and said it was nothing to worry about but i could make an appointment if i would like to. made an appointment the following week, had 2 tech's look at and they both said it was normal and not to worry about it. well to my surprise at 37,000 miles 1,000 miles after the warranty has expired the engine fails. took it back to gervais ford and was told both head gaskets blew and it will cost me close to $2,000 to repair. possibly more if any internal damage has been done. this is absolutely ridiculous on a vehicle that is new and the issue could have been possibly resolved earlier if that ford dealer properly diagnosed the vehicle. *jb