Consumer Complaint Detail

MERCEDES BENZ / C CLASS / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005036033 Incident Date: Aug, 25 2005
Consumer's City: ARCADIA Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Mercedes-Benz USA, LLC
Model Name: C CLASS Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WDBRF61J03E Date added to File: May, 23 2021
Date Complaint Received: Aug, 27 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 29 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My mercedes-benz c-240 (2003 model), having less than 18500 miles, suddenly lost power after some 2-hour worth of free-way driving. around noon on friday, 8/26/05, i was driving south -bound on i-15 past victorville (ca), about 9 miles past the exit for route 18, when my c-240 suddenly lost power. as i depressed the accelerator, i felt no power and the rpm was decreasing. it felt like the entire engine-transmission system was shutting down. there was no prior warning. i made right turn signal letting other vehicles know i was coming off the free-way. i managed to pull off to the right shoulder safely and came to full stop on the gravel. at that time, my digital odometer read "1 malfunction". using my cell phone, i immediately called the mercedes hotline. the roadside assistance representative, kristin, advised me not to drive the vehicle, even after the "1 malfunction" sign became "no malfunction" a little later. my vehicle was towed to a mercedes-benz dealer in riverside, some 50 miles away. at the dealers service dept, after a basic check involving computer and electronics, some faulty identifications were made, but it was determined to be safe and drivable. i drove my vehicle home, planning to have a major check up later. *jb