Consumer Complaint Detail

DODGE / CARAVAN / 2003

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005037718 Incident Date: Aug, 26 2005
Consumer's City: ASHEVILLE Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CARAVAN Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Air bags
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 1D4GP25B03B Date added to File: May, 23 2021
Date Complaint Received: Sep, 07 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Nov, 06 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Approx. 10:30 on sat. aug. 27th, 2005 i drove my 2003 dodge caravan to wal-mart on bleachery blvd to get my son a hat for the parade he would be in at noon that day. as i parked my van and turned off the ignition and turned to look for my purse on the back seat, i decided to get out and open the left back sliding door. as i turned getting out of the van the drivers airbag exploded in my back and pushed me the rest of the way out of the vehicle. my father and son were with me and my father called 911. the fire dept. came and made a report because the airbag cause whelps and burns on my back and i later went to the er after my son finished his events for the day. the fire dept. called apd(police)at the time of the incident... the officer (keith mcculloch #2600) said that because i was sitting still and had not hit anything and nothing hit me, there was no accident there was no police report needed.. he then gave me the phone number to the nhtsa and said to file a complaint.... since then i have been trying to get chrysler to resolve the matter quickly so i can get my vehicle back. they have drug their feet on the matter and said that i would have to wait until they made a decision in about 10 working days. the incident is a clear defect and they are trying make it out to be my fault. *jb