Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005037875 | Incident Date: Sep, 06 2005 |
| Consumer's City: BEAVERTON | Consumer's State: OR |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system:radiator assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWMA63B6XE | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 07 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 19 1999 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On 9/7/05 in the am, i brought my car into the herzog-meier dealership in beaverton, oregon to be serviced for a radiator issue. around 2 pm in the afternoon, i received a voice message from the service rep at the dealership indicating that in addition to the issue i brought my car in for, the mechanic had indicated the front tie-rods were completely destroyed. i left a message with the service rep back to get more information. in the interim, i researched and found my vehicle had a recall for tie-rods, indicated as you campaign id numbers of 99v248000 and 00v414000. i contacted vw customer care regarding this issue. vw customer care would only tell me there was "no outstanding recalls". when i was able to talk with the service rep, he told me these recalls had been performed back on 3/13/01. i contacted vw customer care to ask them to re-repair these tie-rods because the parts installed from the recall had failed. vw has said they would only repair the tie-rods the 1 time and felt no obligation to repair again. the reason for my complaint is the parts installed after the recall have failed. now i am being asked to pay $500 out of my own pocket to fix. additionally, vw has no recommended replacement or maintenance for tie-rods listed on their website or in my owners manual for my vehicle. *nm |