| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005037959 | Incident Date: Sep, 08 2005 |
| Consumer's City: COLLEGE STATION | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FORD | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Unknown or other |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMRU15L71L | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 08 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 14 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 9/8/05 my husband called varsity ford about recall of re: cruise on expedition 9/9/05 as instructed, i took expedition to varsity for repair. on way home noticed cruise does not work. my husband had been told this would be a repair not a disconnect so he called varsity. he was told i would need an appt. to check the cruise. i called to make the appt. and stated since the cruise worked fine before the recall work, varsity would not charge me to get it working again. i was told,"no. probably the cruise module has blown." varsity rep, monty guy stated would do the check for free but takes no responsibility for repairs. i stated the cruise worked fine before the recall work. i was again told varsity will take no responsibility for any parts going out from recall work. i called ford motor. i was told to have the check for free and if the harness is loose there will be no charge, but ford takes no responsibility for any damage done to the vehicle by the dealer. this is a scam. people, such as myself, are taking their vehicle in to the dealers in good faith for your recall only to get a damaged vehicle back. then the dealer refuses to accept responsibility so he can get the vehicle back in and have charges against the customer. i am in the process of informing all i know with a ford and the state attorney general's office. shame on you. the public looks to you for help. all your recall has done is set good people up for what is to me a blatant scam by ford. *nm |
