Consumer Complaint Detail

DODGE / DURANGO / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005038698 Incident Date: Aug, 27 2005
Consumer's City: MISHAWAKA Consumer's State: IN
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Power train:axle assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B4HS28N11F Date added to File: May, 23 2021
Date Complaint Received: Sep, 13 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On the evening of august 28, 2005 while driving down the indiana toll road near michigan city, in., my 2001 dodge durango suddenly started to loose power, shortly after that we smelled something burning. it was at that point we discovered the rear differential had been smoking and as we were slowing down we could hear clunking coming from the rear-end. that night the durango was towed to michigan city, and the next day it was towed to my local dodge dealership lochmandy motors in elkhart, in for repair. after several days and inspection from an independent inspector from hired by insurance company, it was determined that the carrier bearing in the rear-end failed and caused the rear axle to be damaged beyond repair. the entire rear axle had to be replaced for a total cost of $1795.60. my 2001 dodge durango only has 59736 miles on it, but none the repairs were covered by the warranty not to mention the towing costs. both the dealership and the independent inspector agreed that the carrier bearing breaking was a manufactures defect. i feel all costs for the repair and towing of my dodge durango should be paid for by daimler chrysler. *nm