Consumer Complaint Detail
FORD / EXPLORER SPORT / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005038966 | Incident Date: Sep, 15 2005 |
| Consumer's City: NORRISTOWN | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Seats:front assembly:recliner |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMYU70E11U | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 15 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 30 2001 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: John killen was driving his 2001 ford explorer sport truck, when the driver's seat completely reclined. apparently the seat had broken. the bolt connecting the top portion of the "high-back" seat to the assembly recliner had split in half. the seat can not be put back into the upright position without having to be propped up. john had talked to a neighbor about the problem, the neighbor stated that there had been a recall. upon further investigation, there was the recall on the internet. john had called ford to inquire the recall, and to state that the seat in his truck had broken. the customer service rep. stated that there was no recall. john called a second time and a different customer rep stated that his truck had already been fixed. john called a third time and the customer rep stated that his truck was not included in the recall- even though the part that broke in john's driver seat was the same part described in the recall. now ford wants john to pay for the repair on the defected part.*jb |