Consumer Complaint Detail

BMW / X5 / 2005

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005039447 Incident Date: Aug, 15 2005
Consumer's City: IRVINE Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: BMW of North America, LLC
Model Name: X5 Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Power train
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WBAFB3359YL Date added to File: May, 23 2021
Date Complaint Received: Sep, 19 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 07 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 2000 bmw x5 that cost approximately $62,000. my vehicle has only 27,593 miles and needs transmission repairs totally over $8,000. i was driving on a residential street when the vehicle broke down after stopping at a stop sign. when i stepped on the gas to drive the car made a very loud high pitched screeching sound and would no longer drive. it was towed into the same dealership where i purchased the vehicle. i was told that the transfer case was bad and this caused metal splines to enter the differential and that i would need a new transfer case, drive shaft, and front differential. the warranty covered "4 years or 50,000 miles" and i had exceeded the number of years covered by the warranty. i understand that the vehicle is outside the terms covered by this warranty, but the implication made by the warranty is that the vehicle will drive for at least 50,000 miles. i am extremely disappointed that a $60,000+ vehicle can only drive 27,000 miles without a major failure. bmv has offered to cover 50% of the repairs, which would leave over $4,000 for me to come up with to make the vehicle drivable. this repair includes two "re-manufactured" components: the trans box, and the final drive. i am extremely disappointed in the vehicle and in the manner in which this has been handled by not only bmw but by the dealership, crevier bmw, where i purchased the vehicle. *nm