Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005040480 | Incident Date: Sep, 23 2005 |
| Consumer's City: LANSING | Consumer's State: KS |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Electrical system:wiring:interior/under dash |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1C4GP64L1XB | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 27 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 31 1998 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We have a 1999 chrysler town and country van and we have experienced electrical problems beginning at about 60,000 miles. it started with the dash lights and gauges intermittently going off, then back on. it also affected power to the radio and the power windows. i had the car in during the warranty period several times but the service technician could not reproduce the defect. finally at 108,000 the car failed to start and had to be towed to a dealership. the problem was diagnosed as a faulty circuit board for the instrument panel cluster behind the dashboard, part number 4874440. this is a safety issue because gauges may not work when a mechanical malfunction occurs, such as a water pump, alternator or battery failure. additionally, the car may not start when the weather conditions are severe, placing the occupants in danger. i checked with three chrysler dealerships in the local area and their parts departments all told me that 396 of this $370.00 part are on "national back order." only 240 of the 396 are going to be filled based on production shortages. if the original manufactured parts are faulty then chrysler needs to have a recall and replace the defective part. the demand for this part indicates there is a problem. a post mortem on defective parts may be necessary to determine why they went bad. *jb |