Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005040498 | Incident Date: Sep, 27 2005 |
| Consumer's City: AIKEN | Consumer's State: SC |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Air bags |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GP74L11R | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 27 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 01 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On sept. 28, 2005 i took my 2001 chrysler town and country ex model minivan vin#[xxx] to dick smith chrysler in aiken, sc to correct a problem with the airbag system. the airbag light on the dash was lighting up erratically and i became concerned about the safe function of the airbag system. the service dept. ran a diagnostic on the system and found a defective clock spring, which they replaced for $250.45. upon returning home i ran an internet search about the problem and found this exact problem led to a recall of the 1996-2000 models of the same minivan. i promptly contacted the chrysler company, but they said that they would not do anything because my exact vin number was not included in the previous recalls. in addition, the service dept. at dick smith chrysler also said they would not honor the previous recall because it as of yet did not include my model year. i am filing this complaint because i believe chrysler has not corrected the problem and my safety was placed at risk because of the malfunction in my vehicle. i did the responsible thing and had my vehicle repaired, but i was offered no compensation for the repair because the recall had not yet been extended to cover the 2001 year. what else can i do to insure this problem is addressed in a timely and safe manner?*jb updated 07/18/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |