Consumer Complaint Detail

DODGE / RAM 2500 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005040585 Incident Date: Sep, 05 2005
Consumer's City: SOUTHINGTON Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 2500 Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Power train
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3D7KU28C24G Date added to File: May, 23 2021
Date Complaint Received: Sep, 27 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 10 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2004 dodge ram 2500 qslt 4 x 4 diesel excessive vibration in steering, seats, floorboards and mirrors at highway speeds around 70 to 75 mph. vehicle has been to dealer twice for a total of 12 days. technician has duplicated problem and dealer has tried to rectify problem. dealer has replaced u-joints, drive shaft, tried rebuilding the differential, even swapped known good wheels and tires from a new vehicle. tried adjusting air pressures and rotating wheels. dealer has contacted s.t.a.r. technical center. the center gave them a lengthy recommendation for isolating this vibration only to seem to have made the vibration worse. at this time the dealer has been told by the manufacturer that they are not authorizing any more attempts to repair this problem. when contacting the customer service center at chrysler i was told to work with the dealer. i was finally told by the dealer that chrysler is aware of this problem and is supposedly working to resolve it. if you ask me, after researching the internet, i have seen this complaint by several consumers of this particular model, and it dates back over a year and a half. *nm