Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005040936 | Incident Date: Oct, 01 2005 |
| Consumer's City: MARIETTA | Consumer's State: GA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:control arm:lower ball joint |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GL38K63W | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 02 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 17 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 2003 jeep liberty ball joints replaced approx. 30,000 miles under manufacturer recall, at that time vehicle was making significant road noise from the front end suspension. dealer replaced lower ball joint assembly at that time. approx. 66,000 miles vehicle was taken to dealer to find source of front end noise again, dealer could not duplicate and stated there was no problem. approx. 71,000 miles vehicle taken back to dealer for same problem because it was getting worse. i had a factory authorized repair technician go on a test drive with me on september 23, 2005. within about a minute of the test drive the technician stated that it was most likely the lower ball joint assembly and that he believed the recall had been extended to lifetime. i scheduled an appointment to bring the vehicle in for repair on september 27, 2005. the dealership had the vehicle the majority of the day and could find nothing wrong. they stated that the ball joints looked fine. on sunday october 2nd, 2005 the lower ball joint on the driver's side failed. fortunately it was a speed of under 5 mph as we were turning out of a parking lot. the front driver's side suspension had collapsed. vehicle was towed to the dealership sunday evening. currently waiting on the dealership's response. this is a repeat failure and a major safety issue that to date the dealership has chosen to ignore. *nm |