Consumer Complaint Detail
FORD / EXPLORER SPORT TRAC / 2004
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005041691 | Incident Date: Oct, 05 2005 |
| Consumer's City: CHARLESTON | Consumer's State: SC |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT TRAC | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMZU67K74U | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 05 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 31 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The truck's transmission slips going from first to second gear. this was a noticeable problem around 35k miles, and has continued to happen infrequently. ford sent a letter, january 2005, stating that the transmission fluid used at the assembly plant needed to be replaced because, that over time, it could cause delayed/harsh engagements. when i took the vehicle in for the fluid replacement (42k miles approx), i mentioned this problem to the service employee. he said that this would probably fix the problem, and that i should drive it for awhile to see if the problem corrects itself. at 49k miles, i took the vehicle back to the service center due to the same problem. the first phone call i received, the service center employee said that he drove the car on two occasions and the problem did not occur. then, i explained the symptoms directly to the mechanic. the next day, the service manager said that the valve body on the transmission would need to be replaced at a cost of $1050. then, two days later, after removing the casing to replace the valve body, they said that they found deposits of metal in the valve body. they informed me that this would require further disassembly to determine parts and service required. the preliminary cost estimate will be an additional $400 plus parts. i am amazed that a new vehicle would have a serious transmission problem like this, and ford is accepting no responsibility. please let me know if this is a problem for any other consumers, and if there is anything i can do to resolve this. *nm |