| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005041859 | Incident Date: Oct, 05 2005 |
| Consumer's City: MESA | Consumer's State: AZ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: 300M | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:rotor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C3AE76K04H | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 06 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 16 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Dear sirs, answers to the above three questions are answered below: (1) squeak in front brakes, noted one day prior to taking vehicle in for repair. (2) front rotors were worn beyond repair in slightly over 20k miles. (3) i paid for the repairs, $328.41 and i am asking chrysler for reimbursement. i have he defective rotors if inspection is needed. i own a 2004 chrysler 300m special, vin [xxx]. yesterday (10-5-05) i noticed a squeak when the car was moving. i was almost sure there was something wrong with the brake system. i then looked at my odometer and it only read a little over 20,500 miles. my experience with chrysler disk brakes told me it was way too early for the pads to be worn. i immediately made an appointment with superstition springs chrysler jeep, 6130 e. auto park dr., mesa, az 85206. the service advisor, gene langen, told me when i took the car in for service that front brakes going out at 20,000 miles was very common for the 300m. later today it was confirmed that the rotors had been worn beyond repair by the pads. the squeak i heard was the spring that holds the pads in place coming in contact with the rotor. there was still brake pad material on each pad. there was no metal-to-metal contact between the brake pads and rotor. i inspected the rear disk brakes and there is evidence that the same problem is happening with them, just at a slower rate. if this is common to have rotors damaged beyond repair at 20,000 miles then something is wrong with your product. either the rotors are too soft or the break pads are too hard or a combination of both. i feel the cost of the new rotors this early in the life of the vehicle, should be paid for by chrysler. since the rear brakes seem to be headed in the same direction as the front, i would like something done to them so i won't be looking at another $300.00 plus in a few months. *jb updated 07/18/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
