Consumer Complaint Detail
VOLKSWAGEN / JETTA / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005041930 | Incident Date: Jul, 28 2005 |
| Consumer's City: LIVERMORE | Consumer's State: CO |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: JETTA | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3VWSP69M72M | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 08 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 06 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We have a 2002 volkswagen jetta tdi gls. since the vehicle was new we have had an intermittent serious problem with the braking system. we live near fort collins, co; when we travel to other parts of the country with lower elevation, our brakes begin to malfunction. initially, they begin to drag; you usually have to turn off the ignition to get them to release. sometimes you can pump them hard and get them to release. during this phase the brakes wear quickly and become very hot. within a day the problem progresses to a much worse condition. as you press the brake pedal, the pedal feels as though it is pulling away from your foot. as you press a little more, the pedal suddenly pulls violently from your foot and the vehicle brakes slam on. at this time the abs does not work as far as i can tell. when the brakes pull from your foot there is a noise like air being sucked into something. when the brakes slam on in this fashion, one of several things happen. the brakes may stay locked on, leaving you to try to get them to release, often in an intersection or traffic. they may release entirely, and be okay until the next braking incident. many times they drag somewhere between light enough that you might just think the car is running poorly to so heavily that you can barely move the car without killing the engine. we were most recently in the portland, oregon area when this happened. it began to happen the first night we were in town, with the dragging. the next morning we drove to the coast, and the more serious malfunction began. we tried to drive around a small coastal town, only to have to park and walk everywhere we needed to go. on the way back we were unfortunate to find ourselves in bumper to bumper, stop and go traffic. with nearly every single use of the brakes, they would slam to the floor. we have to try to stay far enough away from other vehicles to avoid being hit from behind or skidding into the vehicle in front of us. *nm |