Consumer Complaint Detail

FORD / WINDSTAR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 005042414 Incident Date: Oct, 05 2005
Consumer's City: MIDDLETOWN Consumer's State: RI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 2FMDA534XXB Date added to File: May, 23 2021
Date Complaint Received: Oct, 11 2005 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jul, 19 2005
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While driving on the hwy (60 mph), the od light started flashing and message board showed check message. i pushed info button, and txt. message disappeared. i pulled over to first lane and observed a lot of smoke in the rear mirror. i stopped the car and observed fire underneath the car. fire continued for app. 4 mins. and extinguished slowly. car was towed to dealer, which has stated that transmission has been overheated and has to be replaced. i have checked some other customer complaints and it looks like ford has a common problem with windstars. luckily me and my two children came through this incident unscathed but it can be a very serious situation. have been told that i will have to pay for a new transmission. no help from dealer and according to other customer complaints it seem like ford also is very reluctant to look into such problems. *nm