| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005043148 | Incident Date: Jul, 19 2005 |
| Consumer's City: SHELTON | Consumer's State: CT |
| Vehicle Transmission Type: | Manufacturers Name: Honda (American Honda Motor Co.) |
| Model Name: CIVIC | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:exhaust system:emission control |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1HGEJ8645VL | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 17 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 09 1997 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I brought my 1997 honda civic in for a recurring problem which was covered under an warranty issued by honda for resetting an emissions problem in 1997 civics. this is the seventh time i had to have this light reset. the warranty was for up to 150k miles. this time i had 152k miles. i was told from now on i would have to pay a $85 diagnostic fee plus repair. this is unfair as this is a recurring problem that has not been corrected. as this occurs on average every 12,000 miles i could have to pay this diagnostic fee of $85 plus parts for a recurring problem that has not been fixed. note that a coworker who has the same car had brought the car in nine times. this dealer replaced the catalytic converter on her car and the light has not come back on. when i brought the car in for the repair above i was told that honda would not repair the car until all the non-honda parts in the area affected were replaced. the total of these parts was $227. this would be in addition to the $85 diagnostic fee. i was told by the service manager that they would not even look at the car until the non-honda parts were replaced. i asked if they could reset the engine light as they had in the past and was told no. i asked for the car back and did not replace the parts. i was charged the $85 diagnostic fee. the light is now off and the car runs fine. i have driven another 6,000 miles since that time and the light has not come back on. the owner's manual states that genuine honda parts are recommended; it does not say they are required. the owner's manual should state explicitly that the use of honda only parts is required or dealer may not service the car. i feel this is a violation of my right to patronize a certified service facility. if extended this type of policy could be ruinous to non-dealer service facilities. i opened a case with american honda and they said that dealers are independently owned and operated and they could do nothing. this whole policy exploits the public. *jb |
